My Résumé

Experience Summary

Planned and executed project to update current documentation for new legal notices and copyright statement. Located, verified, and updated +2,000 deliverables and +200 source files within a two month time frame.
As Web Applications content writer, updated documentation for a major technology release that doubled the number of deliverables. Established a system to maintain two sets of deliverables based on both technology and platform (Windows, UNIX, AS400).
Updated 110 user and installation guides to include new appendix for documentation conventions. Verified and updated cross-references within guides and converted sections to conform with new style sheet.
Verified location and current part number for 1,500 deliverables for transition to new publishing system.

Instituted electronic document archival for six major software development projects that included thousands of documents.
Instituted electronic document review and approval for project teams that streamlined the document approval process.
Planned, wrote, and revised user manuals for custom software applications. Often requested by outside project teams to write end user materials.
Worked with hardware and software engineers to ensure pacemaker and defibrillator project documentation and engineering change orders were accurate and complete.

Worked with upper-level management to establish goals, define manual structure and assign responsibility for the policy update project.
Consolidated several departments’ policies and procedures into an overall H&BC policy structure.
Instituted electronic access for policies and procedures for H&BC branch local area networks.
Assigned, reviewed, and edited policies and procedures for inclusion in overall structure.
Wrote new policies and procedures for H&BC National Operations department.
Led a team effort to develop a new process for updating the technical literature on CD-ROM.
Wrote specification and requirements for a new CD-ROM product.
Planned, wrote, and revised user documentation and network administrator documentation for H&BC local area networks.

Supervised, provided work direction, feedback and coaching for up to 60 personnel.
Developed procedures for maintenance and language training that resulted in higher efficiency rates.
Awarded Bronze Star Medal for service during Desert Storm